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Terms Of Sale

Terms of Business

1. Introduction

Welcome to our website. To avoid all misunderstandings, please read these terms of business carefully. These terms relate to goods supplied to you through our site and should be read in conjunction with the Terms of Website Use and our Privacy Policy which shall also apply. You will be asked to expressly agree to these terms of sale before you place an order for products from our website.

The business language at Babeltots Ltd is English, irrespective of where orders are placed from or delivered to.

2. Interpretation

In these terms of sale, “we” means Babeltots Limited (and “us” and “our” will be construed accordingly); and “you” means our customer or potential customer for products (and “your” will be construed accordingly).

3. Order process

Your order is an offer to buy from us. There will be no contract of any kind between you and us unless and until we actually dispatch the goods to you. At any point up until then, we may decline to supply the goods to you without giving any reason. At the moment that the goods are dispatched, a contract will be made between you and us, and you will be charged for the goods in accordance with the procedure detailed below.

In order to enter into a contract to buy goods from us, you will need to take the following steps:
(i) you must add the products you wish to purchase to your shopping cart, and then proceed to the checkout;
(ii) you must select your preferred method of delivery and confirm your order and your consent to these terms of sale;
(iii) you will be transferred to the PayPal website, and PayPal will handle your payment;
(iv) we will then provide you with an initial acknowledgement and
(v) once we have checked whether we are able to meet your order, we will either send you an order confirmation (at which point your order will become a binding contract) or we will confirm by email that we are unable to meet your order.

We will not file a copy of these terms of sale specifically in relation to your order. We may update the version of these terms of sale on the website from time to time, and we do not guarantee that the version you have agreed to will remain accessible. We therefore recommend that you download, print and retain a copy of these terms of sale for your records.

Before you place your order, you will have the opportunity of identifying whether you have made any input errors by checking all the input on the website before confirming the order. You may correct those input errors before placing your order by clicking on ‘edit details’. The only language in which we provide these terms of sale is English.

4. The products

The products for sale are listed in our online catalogue.

All our toys carry the CE mark which indicates that the toys bearing it are intended for sale in the European Community, that they meet the essential safety requirements of the European Toy Safety Directive and are entitled to access European Community markets.

The description and labelling of individual products we sell are in the languages as specified in the product description (e.g. “Laugh & Learn Soccer Ball (Portuguese)” will bear Portuguese labelling only).

5. Price and payment

Prices for our goods are quoted on our website. The website contains a large number of goods and it is always possible that some of the prices on the website may be incorrect. We will verify prices as part of our sale procedures so that a product’s correct price will be stated when we confirm your order.

In addition to the price of the products, you may have to pay a delivery charge, which will be as stated when you order the product.

Payment must be made upon the submission of your order. We may withhold the products and/or cancel the contract between us if the price is not received from you in full in cleared funds.

The prices on the website include all value added taxes (where applicable).

Payment for all products must be made by any method detailed on the website from time to time. Prices for products are liable to change at any time, but changes will not affect contracts which have come into force.

6. Your warranties

You warrant to us that:
(a) you are legally capable of entering into binding contracts, and you have full authority, power and capacity to agree to these terms of sale;
(b) the information provided in your order is accurate and complete;
(c) you will be able to accept delivery of the products;
(d) you are resident in the United Kingdom of Great Britain and Northern Ireland, a member country of the EU, or Norway; and
(e) you are at least 18 years of age.

7. Delivery policy

We will arrange for the products to be delivered to the address for delivery indicated in your order. If you are not able to take delivery of the products, our courier may, at their discretion, leave the products at a nearby address. We are not liable if you are unable to take delivery as a result and strongly recommend that you alert neighbours if you think this will be the case. We will use reasonable endeavours to deliver products on or before the date for delivery set out in our order confirmation. However, we cannot guarantee delivery by the relevant date. We do however guarantee that unless there are exceptional circumstances all deliveries of products will be dispatched within 30 days of the later of receipt of payment and the date of our order confirmation.

We will only deliver products within the United Kingdom of Great Britain and Northern Ireland, member countries of the EU, and Norway.

8. Risk and ownership

The products will be at your risk from the time of delivery. Ownership of the products will only pass to you upon the later of:
(a) delivery of the products; and
(b) receipt by us of full payment of all sums due in respect of the products (including delivery charges).

We will be entitled to recover payment for the products even where ownership has not passed to you.

9. “Cooling off” period

As each of the countries we deliver to has their own Distance Selling Regulations, the statutory cancellation period also varies. The statutory rights for each country on cancellation allow you a ‘cooling off’ period of:

Austria 7 working days Belgium 14 days Bulgaria 7 working days
Cyprus 14 days Czech Republic 14 days Denmark 14 days
Estonia 14 days Finland 14 days France 7 working days
Germany 14 days Greece 10 working days Hungary 8 working days
Ireland 7 working days Italy 10 working days Latvia 14 days
Lithuania 7 working days Luxembourg 7 working days Malta 15 working days
Netherlands 14 days Norway 14 days Poland 10 days
Portugal 14 days Romania 10 working days Slovak Republic 7 working days
Slovenia 14 days Spain 7 working days Sweden 14 days
United Kingdom 7 working days


You may cancel a distance contract to purchase a product or products from us at any time within 14 days after the day you received the relevant product or products subject to the limitations set out below – with the exception of Malta where the statutory minimum of 15 working days applies.

In order to cancel a contract in this way, you must give to us written notice of cancellation. The easiest option would be by email to info@babeltots.co.uk quoting your name and order number.

If you cancel a contract on this basis, you must promptly return the products to us, in the same condition in which you received them.

If you cancel a contract on this basis, you will be refunded in full (including the cost of sending the products to you). For partial order returns, we will refund the purchase price for the returned item together with the item’s normal postage charge.

You should be aware that once we start the delivery process, you will not be able to cancel any contract you have with us for additional services carried out by us (e.g. gift wrapping).

However, you will be responsible for paying the cost of returning the product to us. If you cancel a contract on this basis and you do not return the products to us, we may recover the products and charge you for the costs we incur in doing so. Similarly, if you return the products at our expense, we may pass that expense on to you.

For your protection, we recommend that you use recorded delivery if the value of the return is more than £50. In any event, you should request ‘proof of postage’ which will be provided free of charge.

10. Statutory rights

Nothing in these terms of sale affects your statutory rights (including your right to receive a refund in respect of any defective product we sell to you).

11. Refunds

If you cancel a contract and are entitled to a refund, we will usually refund any money received from you using the same method originally used by you to pay for your purchase. We will process the refund due to you as soon as possible and, in any event, within 30 days of the day we received your valid notice of cancellation.

12. Limitations and exclusions of liability

Nothing in the terms of sale will: (a) limit or exclude the liability of a party for death or personal injury resulting from negligence; (b) limit or exclude the liability of a party for fraud or fraudulent misrepresentation by that party; (c) limit or exclude any liability of a party under Section 12, 13, 14 or 15 of the Sale of Goods Act 1979 or Part I of the Consumer Protection Act 1987; (d) limit any liability of a party in any way that is not permitted under applicable law; or (e) exclude any liability of a party that may not be excluded under applicable law. Any statutory rights which you have as a consumer, which cannot be excluded or limited, will not be affected by the terms of sale.

The limitations and exclusions of liability set out in this Section:
(a) are subject to the preceding paragraph; and
(b) govern all liabilities arising under the terms of sale or in relation to the subject matter of the terms of sale, including liabilities arising in contract, in tort (including negligence) and for breach of statutory duty.

We will not be liable to you in respect of any losses arising out of any event or series of events beyond our reasonable control.

We will not be liable to you in respect of any business losses, such as loss of or damage to profits, income, revenue, use, production, anticipated savings, business, contracts, commercial opportunities or goodwill.

13. General terms

We will treat all your personal information that we collect in connection with your order in accordance with the terms of our privacy policy; use of our website will be subject to our website terms of use.

Contracts under these terms of sale may only be varied by a document signed by both you and us. We may revise these terms of sale from time-to-time, but such revisions will not affect the terms of any contracts which we have entered into with you.

If any provision of these terms of sale is held invalid or unenforceable by a court of competent jurisdiction, the remaining provisions will remain in full force and effect, and such invalid or unenforceable provisions or portion thereof will be deemed omitted.

No waiver of any provision of these terms of sale, whether by conduct or otherwise, in any one or more instances, will be deemed to be, or be construed as, a further or continuing waiver of that provision or any other provision of these terms of sale.

You may not assign, charge, sub-contract or otherwise transfer any of your rights or obligations arising under these terms of sale. Any attempt by you to do so will be null and void. We may assign, charge, sub-contract or otherwise transfer any of our rights or obligations arising under these terms of sale, at any time – providing such action does not serve to reduce the guarantees benefiting you under these terms of sale.

Each contract under these terms of sale is made for the benefit of the parties to it and is not intended to benefit, or be enforceable by, any other person. The right of the parties to terminate, rescind, or agree any amendment, variation, waiver or settlement under such contracts is not subject to the consent of any person who is not a party to the relevant contract.

Subject to the first paragraph of Section 12: these terms of sale contain the entire agreement and understanding of the parties in relation to the purchase of products from our website, and supersede all previous agreements and understandings between the parties in relation to the purchase of products from our website; and each party acknowledges that no representations not expressly contained in these terms of sale have been made by or on behalf of the other party in relation to the purchase of products from our website.

These terms of sale will be governed by and construed in accordance with English law, and the courts of England and Wales will have non-exclusive jurisdiction to adjudicate any dispute arising under or in relation to these terms of sale.

14. About us

Our full name is Babeltots Limited.

Our registered office is Hawthorns, Odiham Road, Riseley, Reading, Berkshire, RG7 1SD, United Kingdom.

Our company registration number is 07666246.

Our email address is info@babeltots.co.uk.

Our VAT number is GB 119 1574 16.